Effective Date: March 2026
Welcome to Saaz Chains. By using our Website or placing an order, you agree to the following terms. We've written these clearly and fairly — no fine-print tricks.
You must be at least 18 years old to place an order.
Our gold and antique jewellery is crafted with care and precision. Because every screen displays colour differently and many pieces are handmade, slight variations in colour, size, or appearance may occur. Product images are for illustrative purposes and may not be an exact representation of the item you receive. This is part of what makes each piece unique.
Prices are displayed in Indian Rupees (INR). Prices may change, but once your order is confirmed and payment is processed, your price is locked in. Orders must be paid in full before shipping.
Custom pieces are created just for you. For that reason, once production begins, these orders cannot be canceled, returned, or refunded.
We reserve the right to review and cancel orders if there is a pricing error, suspected fraud, or inventory issue. If that happens, we'll notify you promptly and issue a full refund for any amount charged.
All content on this Website — including designs, photos, logos, and text — belongs to Saaz™ Chains Pvt. Ltd. and may not be used, reproduced, or distributed without prior written permission.
Our Website and its content are provided on an "as is" and "as available" basis. While we strive for accuracy, we do not warrant that product descriptions, pricing, or other content is error-free, complete, or current. We make no warranties, express or implied, regarding the merchantability or fitness for a particular purpose of any product.
We stand behind the quality of our jewellery. If you believe a product is defective, please contact us within 30 days of delivery and we will work with you to resolve the issue.
To the fullest extent permitted by law, Saaz™ Chains Pvt. Ltd. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Website or purchase of products. Our total liability for any claim shall not exceed the amount you paid for the specific product giving rise to the claim.
If a dispute arises, we encourage you to contact us first at orders@saazchains.com so we can try to resolve it informally. If we are unable to reach a resolution, any disputes shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra, India.
These Terms are governed by the laws of India, without regard to its conflict of law provisions.
We may update these Terms from time to time. Changes will be posted on this page with a revised effective date. Continued use of the Website after changes are posted constitutes acceptance of the updated Terms.
We want you to feel confident shopping with us.
Custom, engraved, special-order, and sale items are final sale unless defective.
Once your return is received and inspected, approved refunds are issued within 7 - 10 business days to the original payment method.
Return shipping must be insured and is the customer's responsibility unless the item is defective. We recommend using a trackable shipping method — we are not responsible for return shipments lost in transit.
Every order is handled with care.
Once delivery is confirmed by the carrier, responsibility transfers to the customer. If you believe a package was marked as delivered but not received, please contact us within 48 hours and we will work with the carrier to investigate.
These policies are provided for general informational purposes and do not constitute legal advice. We recommend consulting a legal professional for specific questions about your rights.
If you have any questions about these terms, please contact us:
Saaz™ Chains Pvt. Ltd.
1102, 11th Floor, Aditya Pearl, A-Wing, Ramwadi, Kalbadevi, Mumbai, Maharashtra 400002
Email: orders@saazchains.com
