Privacy Policy

Last updated: March 2026

At Saaz™ Chains Pvt. Ltd. (doing business as "Saaz"), your trust means everything to us. We understand that purchasing gold and antique jewellery is deeply personal, and protecting your privacy is just as important as the quality of our craftsmanship.

This Privacy Policy explains how we collect, use, and protect your information when you visit or shop with us. Our business operates from Mumbai, Maharashtra, India.

1. Information We Collect

We collect only what's necessary to give you a smooth, secure, and personalized shopping experience.

Information You Share With Us

When you place an order, create an account, or contact us, we may collect:

• Your name and contact details
• Billing and shipping addresses
• Email address and phone number
• Order details and purchase history
• Messages or inquiries you send us

Payment details are handled securely by trusted third-party payment providers. We never see or store your full card information.

Information Collected Automatically

When you browse our Website, we may automatically collect basic technical information such as:

• IP address
• Browser and device type
• Pages viewed and time spent on our site
• Cookies and similar tracking identifiers

This helps us understand how our Website is used and how we can improve it for you.

2. How We Use Your Information

We use your information to:

• Process and deliver your orders safely
• Personalise your shopping experience
• Communicate with you about your purchase
• Provide customer support when you need it
• Improve our products, services, and Website
• Protect against fraud and unauthorized activity
• Meet legal and regulatory requirements

We do not sell your personal information.

3. Cookies & Tracking

Our Website uses cookies to make your experience better — remembering preferences, improving performance, and helping us understand what works best for our customers. You can manage or disable cookies in your browser settings at any time, though some features may not function properly without them.

4. When We Share Information

We only share your information when truly necessary, such as with:

• Payment processors and shipping partners (to fulfill your order)
• Analytics and website performance services
• Website hosting and analytics providers
• Legal authorities, if required by law

All partners are required to keep your information secure and confidential. We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We take reasonable measures to protect your personal information, including SSL encryption for data transmission, secure server infrastructure, and restricted access to personal data. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy — typically for the duration of your account or as required by law (such as tax and accounting obligations). You may request deletion of your data at any time by contacting us.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at orders@saazchains.com. We will respond within 30 days.

8. Children's Privacy

Our Website is intended for adults. We do not knowingly collect information from children under 13. If we learn that we have collected information from a child under 13, we will promptly delete it.

9. Updates to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.